At Amalia Jewelry, we want you to be completely satisfied with your purchase. Please review the following information regarding shipping, returns, exchanges, repairs, and the care of your jewelry.

Shipping

Orders are typically shipped within 1–2 business days after being placed.

We generally ship via USPS Ground, which typically takes approximately 3–7 business days for delivery. For faster service, we also offer USPS Priority Mail, UPS/FedEx 2-Day, and UPS/FedEx Next Day services for an additional cost.

USPS Priority Mail typically takes approximately 3–5 business days, but delivery times are not guaranteed.

Please note that delivery estimates provided by USPS, UPS, FedEx, DHL, or other shipping carriers are estimates only. Delays caused by weather, operational issues, transportation disruptions, or other circumstances beyond our control are not the responsibility of Amalia Jewelry.

USPS Priority Mail, UPS/FedEx 2-Day, UPS/FedEx Next Day, international shipping, and other expedited shipping charges are non-refundable if the carrier does not deliver within the estimated delivery time.

Once your order ships, you will receive a shipping confirmation email containing your tracking number. The carrier's tracking information will serve as the official record of shipment and delivery in the event of a delivery dispute.

Signature Required for Orders Over $999

Orders over $999 require a signature upon delivery for security purposes.

If you will not be available at the delivery address, please contact us before shipment. When available through the carrier, we may be able to arrange for the package to be held for pickup at an authorized FedEx or UPS location.

Same-Day Shipping

If you need your order to ship the same business day, the order must be placed before 2:00 PM EST.

Please call us at 305-373-3411 before placing the order to confirm that we can accommodate your request.

Same-day shipping refers to the date the package is shipped and does not guarantee same-day delivery.

International Orders

International customers are responsible for all duties, taxes, customs fees, brokerage fees, and other charges imposed by the destination country or carrier.

These charges are not collected or controlled by Amalia Jewelry and are non-refundable.

International shipping charges are also non-refundable.

Delivery Issues & Lost Packages

All of our shipments are insured.

If your package has not been delivered, appears to be lost in transit, or arrives with a delivery-related problem, please contact us as soon as possible at info@amaliajewelry.com or 305-373-3411.

If a package is lost in transit, shipping insurance may cover the loss. The carrier or insurance provider may require the customer to provide information about the missing package, send us an email describing what occurred, or complete a claim form.

Once a package is marked Delivered by the shipping carrier, responsibility for the package transfers to the customer. Amalia Jewelry is not responsible for packages that are lost, misplaced, or stolen after confirmed delivery.

Returns & Exchanges

If you are not completely satisfied with your purchase, we accept eligible returns or exchanges for merchandise returned in new, unused condition within 30 days of delivery.

Returned merchandise must be in the same condition in which it was received and must include all original packaging.

Items showing signs of wear, use, damage, alteration, modification, or missing components are not considered new condition and may be refused for return or exchange or, when appropriate, may be subject to a partial refund.

Items That Cannot Be Returned or Exchanged

Special-order, custom-made, engraved, or personalized merchandise cannot be returned or exchanged.

This includes customized items such as engraved ID bracelets, medals, bar necklaces, and other merchandise made or personalized specifically for the customer.

Return Shipping

Return shipping costs are the responsibility of the customer unless otherwise authorized by Amalia Jewelry.

Returned merchandise should be:

• Securely packaged in a box.
• Insured for the full purchase value.
• Shipped using a service that provides tracking.

Amalia Jewelry is not responsible for merchandise that is lost or damaged while being returned to us.

To request a Return Authorization, please email info@amaliajewelry.com with your name, address, order number, and item code or style number(s).

We will provide return instructions by email.

Please do not send merchandise back without first contacting us.

Original Shipping Charges

For an eligible return, the original USPS Ground shipping charge will be refunded when applicable.

The following shipping charges are non-refundable:

• USPS Priority Mail
• UPS or FedEx 2-Day
• UPS or FedEx Next Day
• Other expedited shipping services
• International shipping

Shipping upgrades and expedited services are non-refundable even if the carrier experiences a delay outside of our control.

Return Packaging

Returned merchandise must include the original packaging and accessories received with the order, including, when applicable:

Amalia Jewelry box, Amalia Jewelry bag, notecard, and promotional or complimentary items included as part of the purchase.

Missing packaging or complimentary merchandise may affect the amount of the refund.

Inspection of Returned Items

All returned merchandise is carefully inspected by our quality control team before a refund or exchange is approved.

The merchandise returned must match the original merchandise shipped with the order.

Any item returned with missing parts, substituted components, alterations, damage, or signs of wear that were not present when the merchandise was shipped may be refused or may be subject to a partial refund when appropriate.

For hygiene and quality-control reasons, merchandise showing signs of wear, use, damage, or alteration cannot be accepted as a standard return or exchange.

Refund Processing

Once an eligible returned item has been received and inspected, refunds are typically processed within 24–72 hours.

Refunds are issued to the original payment method used for the purchase, such as the original credit card or PayPal account.

After we process the refund, please allow up to 5 business days for the credit to appear on your account, depending on your bank or card provider.

Orders paid using Shop Installments are subject to a 7.98% restocking fee.

Orders paid using other payment methods are not subject to this restocking fee.

Exchanges

For eligible exchanges, we provide a one-time prepaid return shipping label.

After placing your new order, please email info@amaliajewelry.com or call 305-373-3411 with your exchange request.

You may also include your exchange request in the notes of your new order. When applicable, we can include the prepaid return label and insurance instructions with your new shipment.

The merchandise being exchanged must still meet our return requirements and must be in new, unused condition.

Repairs

Jewelry that has been worn, damaged, altered, or is outside our 30-day return period is not eligible for a standard return or exchange.

However, depending on the item and the type of damage, we may be able to repair the jewelry for a fee.

Repair availability and pricing depend on the condition of the jewelry and the work required.

Customers are responsible for shipping merchandise to us for repair. Jewelry sent for repair should be securely packaged, shipped with tracking, and insured for its full value.

Return shipping charges will also apply.

Please contact us at info@amaliajewelry.com or 305-373-3411 before sending an item for repair so that we can provide instructions.

Religious Items

If complimentary holy water was included with the purchase of a religious jewelry item and the jewelry is returned, the holy water must also be returned.

If the complimentary holy water is not returned, a $14 charge will be deducted from the refund.

Replacement Earrings & Earring Backs

We sell single replacement earrings when one earring has been lost, subject to availability.

We also sell replacement earring backs.

Please contact us at info@amaliajewelry.com for assistance.

Jewelry Care & Important Information

Enamel Jewelry

Our enamel jewelry is lead-free.

Enamel is a decorative finish and is not guaranteed against normal wear, chipping, fading, or damage.

Exposure to chlorine, seawater, shampoo, soap, lotions, sunscreen, cosmetics, perfumes, cleaning products, or other chemicals may damage or cause the enamel to deteriorate.

We recommend removing enamel jewelry before bathing, showering, swimming, going to the beach, or applying lotions, sunscreen, perfume, or other personal-care products.

If enamel becomes damaged or wears over time, please contact us. Depending on the item, we may be able to provide a quote for repainting or repair.

Earring Backs

Earring backs are not guaranteed against loss, loosening, wear, or damage.

Earring backs should be checked periodically to ensure they remain properly secured.

Screwback Earrings Notice

Screwback earrings are designed to help protect the back of the ear and neck from being poked by the earring post.

The backs are designed to be gently screwed onto the post using approximately one to a maximum of three turns.

Screwback earrings do not click into place.

Do not force or excessively tighten the screwback.

If the back is repeatedly turned after it has reached its proper position, the threaded post may pass through or damage the back. If a screwback is damaged in this manner, it may no longer function properly and may not be repairable.

We recommend periodically checking children's earrings to make sure the backs remain properly positioned.

Baby & Children's Jewelry

All baby and children's jewelry must be worn under adult or parental supervision.

Jewelry contains small components and should never be treated as a toy.

Please check earrings and other jewelry periodically to ensure they remain properly secured and are not causing irritation.

Earrings should be monitored to help prevent the earring or backing from becoming embedded in the ear.

We recommend periodically removing and inspecting children's jewelry and the area of skin where the jewelry is worn.

To help prevent irritation, discoloration, oxidation, or damage to the jewelry, we recommend removing jewelry before bathing, showering, swimming, or going to the beach.

If jewelry becomes exposed to water, shampoo, soap, chlorine, seawater, lotions, sunscreen, or similar substances, it should be carefully cleaned and dried. Make sure no soap, shampoo, moisture, or other residue remains on the earrings, earring backs, or inside the ear piercing.

 

Amalia Jewelry
Email: info@amaliajewelry.com
Phone: 305-373-3411