Shipping, Returns, Exchanges Options and information about the merchandise
Orders are typically shipped within 1 to 2 business days after being placed.
If you are not completely satisfied with your purchase, we offer refunds, replacements, or exchanges for items returned in new, unused condition within 30 days of the purchase date.
Items must be returned in their original condition and packaging. Any item showing signs of wear, damage, or alteration may not qualify for a refund or may be subject to a partial refund.
Original USPS Ground shipping costs will be refunded. However, Priority Mail, 2-Day Shipping, Next Day Shipping, international shipping, and any expedited shipping services are non-refundable.
Shipping delays caused by USPS, UPS, FedEx, or other carriers are outside of our control and are not eligible for shipping refunds.
International customers are responsible for all duties, taxes, and customs fees imposed by the destination country. These charges are non-refundable.
Signature Required for Orders Over $999
Orders over $999 will require a signature upon delivery. If you cannot be at the delivery location, please call us so we can arrange for pickup at a nearby pharmacy or Fedex or Ups store locations.
Shipping out Same Day
If you need same-day shipping out, your order must be placed before 2 PM EST. Please call us at 305-373-3411 before placing the order to confirm that we can accommodate your request.
Shipping, Returns & Exchanges Policy
Signature Required for Orders Over $999
Orders over $999 require a signature upon delivery for security purposes. If you are unable to be present at the delivery address, please contact us so we can arrange pickup at a nearby pharmacy, FedEx, or UPS store location.
Same-Day Shipping
If you require same-day shipping, your order must be placed before 2 PM EST. Please call us at 305-373-3411 before placing the order to confirm that we can accommodate your request.
Orders are typically shipped within 1–2 business days after being placed.
We generally ship via USPS Ground, which typically takes 3–7 business days for delivery. For faster service, we offer Priority Mail (approximately 3 days), UPS/FedEx 2-Day, and UPS/FedEx Next Day delivery for an additional cost.
Please note that Priority Mail, UPS, FedEx 2-Day, and Next Day services are not guaranteed by us. If the carrier fails to deliver on the expected date due to weather, operational delays, or other circumstances beyond our control, shipping fees are non-refundable.
Any delay caused by USPS, UPS, FedEx, DHL, or any other shipping carrier is outside of our control and is not our responsibility.
Once a package is marked Delivered by the carrier, responsibility for the package transfers to the customer. Amalia Jewelry is not responsible for packages that are lost or stolen after delivery.
After shipment, customers will receive a shipping confirmation email containing the tracking number. The carrier’s tracking information will serve as official proof of shipment and delivery in the event of any dispute regarding delivery.
Returns & Exchanges
If you are not completely satisfied with your purchase, we offer refunds, replacements, or exchanges for items returned in new condition within 30 days of purchase.
USPS Ground shipping costs will be refunded. However, Priority Mail, 2-Day Shipping, Next Day Shipping, and international shipping costs are non-refundable.
Return shipping costs are the responsibility of the customer. Refunds will be issued to the original payment method used (credit card, PayPal, etc.).
Items must be returned in new, unused condition with all original packaging, including the Amalia box, Amalia bag, and notecard.
To request a Return Authorization, email info@amaliajewelry.com with your name, address, order number, and item code or style number(s). We will provide return instructions by email.
Returned items should be shipped insured for the full purchase price and packed securely in a box.
Inspection of Returned Items
All returned merchandise is carefully inspected by our quality control team before refunds are issued.
Returned items must match the original item shipped. Any item returned with missing parts, substituted components, or damage not present at the time of shipment may be refused or may be subject to a partial refund.
For hygiene and quality reasons, items showing signs of wear, damage, alteration, or use cannot be returned or exchanged.
Custom-engraved or personalized items cannot be returned or exchanged.
Religious Items
If you ordered free holy water with a religious jewelry item and you are returning the jewelry, the holy water must also be returned. If it is not returned, a $12 charge will apply.
Exchanges
For exchanges, we provide a one-time prepaid return label.
After placing your new order, email info@amaliajewelry.com or call 305-373-3411 with your exchange request. You may also include the request in the notes of your new order, and we will include the prepaid return label and insurance with your new shipment.
Processing Refunds
Once your returned item is received, refunds are typically processed within 24–72 hours.
Please allow up to 5 business days for the credit to appear on your statement depending on your bank or card provider.
Additional Services
We sell single replacement earrings if one is lost, as well as replacement earring backs. Please email info@amaliajewelry.com for assistance.
Jewelry Notes
Enamel Jewelry
Our enamel jewelry is lead-free but not guaranteed. Enamel may wear off when exposed to chlorine, seawater, lotions, sunscreen, or chemicals.
If enamel wears off, please contact us and we can provide a quote for repainting.
Earring Backs
Earring backs are not guaranteed and may loosen or fall off over time.
Screwback Earrings Notice
Screwback earrings are designed to protect the back of the ear and neck from being poked by the earring post.
These backs are designed to be gently screwed on with approximately one to a maximum of three turns. Screwbacks do not click into place.
If the back is turned excessively or forced with many rotations, the post may pass through the back and break it. Once a screwback is broken in this way, it cannot function properly and is not repairable.
Baby & Kids Jewelry
All baby and children's jewelry must be worn under parental supervision.
Please ensure earrings are properly secured to prevent them from embedding into the ear. We recommend periodically removing the jewelry.
To prevent irritation or discoloration caused by oxidation, jewelry should not be worn in the bath, shower, beach, or swimming pool. If jewelry is worn during these activities, ensure that no shampoo, soap, or water residue remains on the earrings or inside the ear piercing.
Wholesale Orders
Wholesale orders are eligible for return or exchange within 5 days of delivery.Merchandise must be returned in new condition. Please contact us by phone or email to obtain a Return Authorization before sending any wholesale return.
