Versand

Orders are typically shipped within 1 to 2 business days after being placed.

If you are not completely satisfied with your purchase, we offer refunds, replacements, or exchanges for items returned in new, unused condition within 30 days of the purchase date.

Items must be returned in their original condition and packaging. Any item showing signs of wear, damage, or alteration may not qualify for a refund or may be subject to a partial refund.

Special order pieces and custom-engraved items—such as ID bracelets, medals, and bar necklaces—cannot be returned or exchanged.

Original USPS Ground shipping costs will be refunded. However, Priority Mail, 2-Day Shipping, Next Day Shipping, international shipping, and any expedited shipping services are non-refundable.

Shipping delays caused by USPS, UPS, FedEx, or other carriers are outside of our control and are not eligible for shipping refunds.

International customers are responsible for all duties, taxes, and customs fees imposed by the destination country. These charges are non-refundable.

Signature Required for Orders Over $999
Orders over $999 will require a signature upon delivery. If you cannot be at the delivery location, please call us so we can arrange for pickup at a nearby pharmacy or Fedex or Ups store locations.

Shipping out Same Day
If you need same-day shipping out, your order must be placed before 2 PM EST. Please call us at 305-373-3411 before placing the order to confirm that we can accommodate your request.

Shipping, Returns & Exchanges Policy

Signature Required for Orders Over $999

Orders over $999 require a signature upon delivery for security purposes. If you are unable to be present at the delivery address, please contact us so we can arrange pickup at a nearby pharmacy, FedEx, or UPS store location.

Same-Day Shipping

If you require same-day shipping, your order must be placed before 2 PM EST. Please call us at 305-373-3411 before placing the order to confirm that we can accommodate your request.

Orders are typically shipped within 1–2 business days after being placed.

We generally ship via USPS Ground, which typically takes 3–7 business days for delivery. For faster service, we offer Priority Mail (approximately 3 days), UPS/FedEx 2-Day, and UPS/FedEx Next Day delivery for an additional cost.

Please note that Priority Mail, UPS, FedEx 2-Day, and Next Day services are not guaranteed by us. If the carrier fails to deliver on the expected date due to weather, operational delays, or other circumstances beyond our control, shipping fees are non-refundable.

Any delay caused by USPS, UPS, FedEx, DHL, or any other shipping carrier is outside of our control and is not our responsibility.

Once a package is marked Delivered by the carrier, responsibility for the package transfers to the customer. Amalia Jewelry is not responsible for packages that are lost or stolen after delivery.

After shipment, customers will receive a shipping confirmation email containing the tracking number. The carrier’s tracking information will serve as official proof of shipment and delivery in the event of any dispute regarding delivery.

Returns & Exchanges or Problems with your order

If you are not completely satisfied with your purchase, we offer refunds, replacements, or exchanges for items returned in new condition within 30 days of purchase.

Orders paid using Shop Installments are subject to a 7.98% restocking feedue to non-refundable payment processing cost.. All other payment methods do not incur a restocking fee.

USPS Ground shipping costs will be refunded. However, Priority Mail, 2-Day Shipping, Next Day Shipping, and international shipping costs are non-refundable.

Return shipping costs are the responsibility of the customer. Refunds will be issued to the original payment method used (credit card, PayPal, etc.).

Items must be returned in new, unused condition with all original packaging, including the Amalia box, Amalia bag, and notecard.

If you have a problem with the delivery of your package please email us to info@amaliajewelry.com or call us to 305-373-3411.

To request a Return Authorization, email info@amaliajewelry.com with your name, address, order number, and item code or style number(s). We will provide return instructions by email.

Returned items should be shipped insured for the full purchase price and packed securely in a box.

Inspection of Returned Items

All returned merchandise is carefully inspected by our quality control team before refunds are issued.

Returned items must match the original item shipped. Any item returned with missing parts, substituted components, or damage not present at the time of shipment may be refused or may be subject to a partial refund.

For hygiene and quality reasons, items showing signs of wear, damage, alteration, or use cannot be returned or exchanged.

Custom-engraved or personalized items cannot be returned or exchanged.

Religious Items

If you ordered free holy water with a religious jewelry item and you are returning the jewelry, the holy water must also be returned. If it is not returned, a $12 charge will apply.

Exchanges

For exchanges, we provide a one-time prepaid return label.

After placing your new order, email info@amaliajewelry.com or call 305-373-3411 with your exchange request. You may also include the request in the notes of your new order, and we will include the prepaid return label and insurance with your new shipment.

Processing Refunds

Once your returned item is received, refunds are typically processed within 24–72 hours.

Please allow up to 5 business days for the credit to appear on your statement depending on your bank or card provider.

Orders paid using Shop Installments are subject to a 5% restocking fee. All other payment methods do not incur a restocking fee.

Additional Services

We sell single replacement earrings if one is lost, as well as replacement earring backs. Please email info@amaliajewelry.com for assistance.