返金ポリシー

Returns & Exchanges

If you are not completely satisfied with your purchase, we offer refunds, replacements, or exchanges within 30 days of purchase. USPS Ground shipping costs will be refunded, but Priority Mail, Next Day Shipping, 2 Day Shipping, or any international shipping costs are not reimbursed.

Orders paid using Shop Installments are subject to a 7.98% restocking fee due to non-refundable payment processing costs. All other payment methods do not incur a restocking fee.

To request a return authorization, email info@amaliajewelry.com with your name, address, order number, and item code or style number(s) for return or exchange. We will send return instructions via email. Ensure your package is insured for the full purchase price and ship it back in a box.

When returning an item, include the Amalia Box, Amalia Bag, and notecard that came with your purchase. Return shipping costs are the responsibility of the customer. Refunds will be credited to your original payment method (credit card, PayPal, etc.).

For religious items only, if you ordered free holy water and are returning the piece of jewelry, you must also return the holy water. Holy water will incur a cost of $11 if not returned.

If there is an issue with your merchandise, contact us at 305-373-3411 or email info@amaliajewelry.com. Please note that items must be in new condition to qualify for return. Custom-engraved or personalized items cannot be returned or exchanged.

For exchanges, we provide a one-time prepaid return label. After placing your new order, email us your exchange request at info@amaliajewelry.com or call us at 305-373-3411. You may also add the request in the note of the new order, and we will include the prepaid return label and insurance with your new package.

Processing Refunds
Once your returned item is received, we will process your refund within 24 to 72 hours. Please note that it may take up to 5 business days for the credit to appear on your statement.