צמיד חוליות אליפטי מזהב צהוב טהור 18 קראט עם אבזם לובסטר

Thank you for your feedback. We’re very happy to hear that you loved the bracelet and our company. We’re truly sorry for the disappointment caused by the damage. As you shared with us privately, the bracelet was bent after an accidental fall.
Unfortunately, damage caused by impact cannot be repaired. This bracelet weighs 3.7 grams and is designed to have a bold appearance while remaining lightweight. When pieces are dented or damaged, they cannot be repaired and must be replaced, and we do not carry replacement pieces for this style.

We understand how frustrating this can be and always encourage customers to reach out with any questions. As mentioned in our private message, some credit cards offer purchase-protection coverage for accidental damage, which may be helpful in situations like this. We truly appreciate your business and your feedback.